Returns & Exchanges

At El Gallito desde 1937, we take pride in the quality of our authentic food products; however, due to the perishable nature of our items, returns are handled with strict safety standards to ensure customer satisfaction. If you receive a damaged or incorrect order, please contact us within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Report the Issue

  Email our support team within 24 hours of receiving your order, including your order number and clear photos of the product and packaging.

• 2.
  Verification Process

  Our quality assurance team will review your claim to determine if the issue occurred during transit or preparation at our facility.

• 3.
  Return Authorization

  If a return is required for non-perishable items, we will provide a prepaid shipping label and instructions for secure packaging.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement order at no additional cost to you.